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ERuiz Tech
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Tech support from US$ 15 per hour

Tech support

100% remote support for your company computers, access and systems, by the hour or with a monthly plan.

  • Remote support
  • Ticket management
  • Connectivity checks
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Reference prices based on scope

Tech support team

Tech support plans

We solve one-off issues or support your team every month.

Standard support – 1 hour

Remote help to solve a specific issue.

From US$ 15per hour

Reference price subject to the final scope.

  • Remote support
  • One-off issue resolution
  • Problem diagnosis
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Systems engineer (basic)

Scheduled support so your team starts the day without problems.

From US$ 55per month

Reference price subject to the final scope.

  • Tasks 1 hour before office hours (e.g. 8:00 to 9:00 a.m.)
  • 100% remote support via AnyDesk or TeamViewer
  • Requests 12 hours in advance or a ticket the day before
  • Remote power-on and system startup checks
  • Computer cleanup and optimization
  • Ticket management: software, access or reported errors
  • Internet, VPN and cloud service checks
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Reference prices. The final scope is confirmed before we start.

Prices are a reference; the final amount is detailed in the quote.

How we work

Fully custom, with meetings and clear timelines

01

100% custom

We do not use templates, WordPress, Shopify or WooCommerce: we code every project with React, Next.js, Vite, Node.js and modern frameworks. We only use another platform or technology if you ask for it.

02

Meetings with you

We move forward with one or more review meetings so you can tell us what to change and what to keep before final delivery.

03

Agreed timelines

Every service has response times and deliverables defined in writing in the proposal.

04

A dedicated contact

A single contact person who knows your project and coordinates every delivery with you.

Payment options

100%

Full payment

Full deposit when the project starts.

50% + 50%

50/50 plan

50% to start the project and 50% before it is completed.

50% + 30% + 20%

50/30/20 plan

Subject to approval only, for example for systems.

The last payment is always made before the project is completed: nothing is left pending after delivery.

Team reviewing a system

Does your team face frequent tech issues?

We review how your team works and propose the support that makes sense for your company.

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What every project includes

Every ERuiz Tech project includes development, launch and support at every stage.

Support as agreed

We handle questions and issues through the channels and hours defined for the service you hire.

Defined access and documentation

We hand over the agreed access and documentation so you stay in control of what was built.

Coordinated security and access

The proposal defines access, security, infrastructure and responsibilities for the service you hire.

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Need help?

Our team can help you shape your idea, define the scope and prepare a tailored proposal.

ERuiz Tech quotes

WhatsApp support based on availability.

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Project support

For the period stated in your proposal.

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